Privacy Policy
Who we are
This privacy policy explains how Watson Melly collects, uses and protects your personal information when you visit watsonmelly.com, apply to work with us or get in touch.
Watson Melly is a trading name of My Outsourced Assistant Ltd (company number 16588950). My Outsourced Assistant Ltd is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, please email hello@watsonmelly.com.
Last updated: November 2026
How we use your information
Information we collect
We only collect the information you choose to give us, or that is needed to run this website. This may include:
• Your name, email address, phone number, company name and role
• Details you share in an application or enquiry, such as information about your business, goals and current situation
• Records of our correspondence with you
• Technical information such as your IP address, browser type and how you use the website, collected through cookies and similar technologies
How we use your information
We use your information to:
• Review and respond to applications and enquiries
• Deliver our services and manage our working relationship with you
• Send you information you have asked for
• Maintain, secure and improve our website
• Meet our legal, accounting and regulatory obligations
Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we process your information because it is necessary to take steps at your request before entering into a contract, or to perform that contract; for our legitimate interests in running and growing our business, where these are not overridden by your rights; to comply with our legal obligations; or with your consent, where we ask for it. You can withdraw your consent at any time.
Sharing your information
We never sell your personal information. We only share it with trusted service providers who help us run our business, such as our website platform (Wix), email and IT providers and professional advisers, or where we are required to by law. If your information is transferred outside the UK, we make sure appropriate safeguards are in place.
How long we keep it
We keep personal information only for as long as we need it for the purposes above. Unsuccessful applications and general enquiries are normally deleted within 12 months. Client records are kept for up to six years after our work together ends, to meet legal and accounting requirements.
Cookies
Our website uses cookies to work properly and to help us understand how visitors use it. You can control or delete cookies through your browser settings.
Your rights
Under UK data protection law you have the right to:
• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information
• Object to, or ask us to restrict, how we use your information
• Ask for a copy of your information in a portable format
• Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email hello@watsonmelly.com. We will respond within one month.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.